Frequently Asked Questions
Everything you need to know about your Donner Music experience.
What is the standard shipping time for instruments?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your order leaves our warehouse.
Do Donner instruments come with a warranty?
Yes, all Donner instruments and electronic accessories are covered by a 12-month limited warranty against manufacturing defects to ensure your musical journey is worry-free.
What is your return policy for electronic gear?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by region and are calculated at checkout based on the weight of the instruments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to help you get the gear you need now.
Are batteries or power adapters included with electronic keyboards and pedals?
Most of our keyboards and guitar pedals include the necessary power adapter. Please check the 'In the Box' section on the specific product page to confirm exactly what is included with your model.